RBI Governor asks banks to prioritise customer service, AI-driven grievance redressal, ET BFSI

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RBI Governor asks banks to prioritise customer service, AI-driven grievance redressal, ET BFSI

RBI Governor Sanjay Malhotra RBI Governor Sanjay Malhotra has urged banks and NBFCs to prioritise customer service and grievance redressal, highlighting the sharp rise in complaints escalating to the RBI Ombudsman. He also emphasised the role of artificial intelligence (AI) in enhancing the efficiency of complaint resolution while cautioning against potential risks such as algorithmic … Read more

SEBI approves registration of Paytm Money as a Research Analyst, ET BFSI

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SEBI approves registration of Paytm Money as a Research Analyst, ET BFSI

On Tuesday, One 97 Communications announced that it had received the Certificate of Registration as a Research Analyst from the Securities and Exchange Board of India (SEBI) for Paytm Money. With this approval, Paytm Money Limited can now provide SEBI-compliant research services, including investment insights, research reports, and data-driven analysis. This announcement follows a SEBI … Read more

New UPI players gain ground, chip away at market leaders’s share, ET BFSI

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New UPI players gain ground, chip away at market leaders’s share, ET BFSI

New UPI players gain ground, chip away at market leaders’s share India’s Unified Payments Interface (UPI) ecosystem is witnessing a shift in its ranking order, with emerging players making significant inroads into a market long dominated by PhonePe and Google Pay. The latest data from the National Payments Corporation of India (NPCI) highlights how newer … Read more

Bajaj Finserv to buy Allianz’s 26% stake in insurance JVs for Rs 24,180 cr, ET BFSI

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Bajaj Finserv to buy Allianz’s 26% stake in insurance JVs for Rs 24,180 cr, ET BFSI

Bajaj to buy out Allianz’s stakes in insurance joint ventures Leading Indian NBFC, Bajaj Finserv has announced the exit of Allianz SE from its insurance joint ventures in India on March 17, 2025. The German financial services company, Allianz SE plans to sell its 26% stake in Bajaj Allianz General Insurance Company Limited (BAGIC) and … Read more

DFS Secretary Nagaraju, ET BFSI

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DFS Secretary Nagaraju, ET BFSI

M Nagaraju, Secretary, Department of Financial Services M Nagaraju, Secretary of the Department of Financial Services (DFS), on Monday said the banks need to identify its focus on building capacity and planning roadmaps for appropriate and timely capital raising or efficient allocation of resources besides striving to bring down intermediation costs. “Since each bank has … Read more

IndusInd Bank’s accounting lapse brings mutual fund exposure in focus, ET BFSI

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IndusInd Bank’s accounting lapse brings mutual fund exposure in focus, ET BFSI

IndusInd Bank’s accounting lapse brings mutual fund exposure in focus IndusInd Bank’s accounting discrepancy has sparked investor concerns, leading to a sharp decline in its stock price and impacting mutual funds with significant holdings in the bank. ICICI Prudential Mutual Fund holds the largest stake, with investments of over Rs 3,700 crore across 36 schemes, … Read more

Lack of formal financial data remains barrier for MSMEs; experts eye tech-driven solution, ET BFSI

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Lack of formal financial data remains barrier for MSMEs; experts eye tech-driven solution, ET BFSI

Lack of formal financial data remains barrier for MSMEs; experts eye tech-driven solution Amid the rising credit crisis for the MSMEs, experts believe that the tech-driven solutions and alternative credit assessment mechanisms will be crucial for the entities. Accessing credit has remained a key concern for the MSMEs as many small businesses operate in cash-heavy … Read more

How macroeconomic indicators performed in February 2025?, ET BFSI

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How macroeconomic indicators performed in February 2025?, ET BFSI

State of the Economy: How macroeconomic indicators performed in February 2025? ~Samriddhi Singh Mahar & Siddhi NawarThe month of February saw various shocks in the market with the announcement by US president Donald Trump that he plans on imposing taxes (around 25%) on autos, semiconductors and pharmaceutical imports. He later went ahead and made an … Read more

How Agentic AI is set to transform the BFSI world, ET BFSI

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How Agentic AI is set to transform the BFSI world, ET BFSI

The rise of Manus: How Agentic AI is set to transform the BFSI world This month China dazzled the tech world by unveiling an Agentic AI, which would have wide implications for the financial world. Manus, an AI developed by Chinese startup Monica.im, marks the shift toward self-sufficient AI agents that can act without prompts. … Read more

YES Bank Chief Prashant Kumar, ET BFSI

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YES Bank Chief Prashant Kumar, ET BFSI

Prashant Kumar, MD & CEO, YES Bank The Indian banking sector must reassess the significance of the credit-deposit (CD) ratio as a performance metric, said Prashant Kumar, MD & CEO, YES Bank. “After the introduction of Liquidity Coverage Ratio (LCR) and Net Stable Funding Ratio (NSFR), why should we monitor the CD ratio when banks … Read more