RBI

RBI Governor asks banks to prioritise customer service, AI-driven grievance redressal, ET BFSI

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RBI Governor asks banks to prioritise customer service, AI-driven grievance redressal, ET BFSI

RBI Governor Sanjay Malhotra RBI Governor Sanjay Malhotra has urged banks and NBFCs to prioritise customer service and grievance redressal, highlighting the sharp rise in complaints escalating to the RBI Ombudsman. He also emphasised the role of artificial intelligence (AI) in enhancing the efficiency of complaint resolution while cautioning against potential risks such as algorithmic … Read more

RBI says IndusInd’s capital adequacy strong, remedial action to conclude by Q4, ET BFSI

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RBI says IndusInd’s capital adequacy strong, remedial action to conclude by Q4, ET BFSI

The Reserve Bank of India (RBI) on Saturday reaffirmed that IndusInd Bank remains well-capitalised and that its financial position remains stable, even as the lender works to address an accounting discrepancy in its currency derivatives portfolio. IndusInd Bank recently disclosed that it had uncovered an accounting mismatch in its currency derivatives book, dating back to … Read more

RBI hints at ‘soft-touch’ approach towards innovation in payments ecosystem, fintechs, ET BFSI

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RBI hints at ‘soft-touch’ approach towards innovation in payments ecosystem, fintechs, ET BFSI

RBI hints at ‘soft-touch’ approach towards innovation in payments ecosystem, fintechs The Reserve Bank of India (RBI) Governor Sanjay Malhotra has hinted a ‘soft-touch’ approach towards the innovation in the payments ecosystem and fintechs saying we will continue to encourage innovation. “We have adopted a soft-touch approach to regulating the payments ecosystem and FinTechs, and … Read more

How much has the RBI spent to stop the rupee fall?, BFSI News, ET BFSI

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How much has the RBI spent to stop the rupee fall?, BFSI News, ET BFSI

How much has the RBI spent to stop the rupee fall? The Reserve Bank of India (RBI) was a net seller of over $36 billion in the foreign exchange market between June and December 2024 in an attempt to stabilise the rupee, according to a written response by the government in the Rajya Sabha on … Read more

RBI rate cuts likely to boost India Inc’s debt serviceability, ET BFSI

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RBI rate cuts likely to boost India Inc’s debt serviceability, ET BFSI

RBI rate cuts likely to boost India Inc’s debt serviceability The Reserve Bank of India’s (RBI) expected rate-cut cycle is set to lower borrowing costs for companies, improving their debt serviceability, according to a recent analysis by Bank of Baroda. The study, based on financial data from 2,954 companies for FYTD25 (April–December 2024), indicates that … Read more